Life is Changing Fast - You Need New Ways to Fill Client Needs, Part 1
Posted by admin at 04:57 | Filed In Customer Service Tools
I was very anxiousness to write about new ways to fill client needs in our days. A lot of you will not be agrees with my theory but in my mind, what I will expose just make common sense. This article is the first of three. I prefer to write it in small chunk in order to be more enjoyable to read.
Is there something more annoying to receive a phone call from a salesperson at 6 P.M. when your family and you are relaxing in front of a great dinner? Are you tired of being disturbed at all times during your weekend by someone who wants to sell you something? It can be at your grocery or at the bank... It seems to me that there always somebody who wants to sell me something in a rude way! Thats enough. Base on my experiences as a president of an IT consulting services and now, as a financial advisor, I thing that people who sell must change their ways to do business. In fact, selling is dead. Finish. In our days, is there something more easy then buying a product? I dont think so. Salesperson must change their approach. At first, they need a very good product. Something honest that will really fill client needs.
Todays clients are occupied and well inform. The only thing that matters is what they really need and not what you think they should buy. It is a world of difference. If you always find what they really want, now youre talking. Youve got to be honest. Integrity is everything. Anyway, clients are easily able to recognize a liar. Follow these simple rules:
1. ALWAYS find the real needs for your client
2. Be honest, it is the only way to do business. Client will appreciate a lot more an advisor that will tell the truth, even if it is not want they want to hear.
3. Integrity is everything. You cannot give advises on a product that you have no confidence in...
4. Be a professional in all time. Good or bad.
5. Do not disturb client for nothing. Do a good job on marketing yourself and client will come to you. Thats what happened for me. In fact, it will be the subject of my second article on the subject.
6. Needs create a different lever in a business situation. If the client really needs to have enough money to retired, believe me, he will listen to your advice because it will fill what he really wants. At this time, it is a win-win situation and this is the ultimate way to do.
7. Listen what your client have to say. This is a true problem in our society. Everybody wants to talk. Dont forget that you are the consultant, the person who know his product and give advice on what to buy. Listen in order to promote the right product.
See you in my next article that will give you some impressive ways to do marketing a new way.
Stephan Painchaud is a financial advisor in Montreal. To learn more, and to receive Stephans free articles, contact directly at sniconseil@videotron.ca
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