How to Lose Business in 10 Steps
Posted by admin at 07:22 | Filed In Customer Service Tools
Do you have too many customers? Are you making too much money? Does everyone want to buy your products or services without even talking to you? If so, you must be miserable. Making a good living and having a sound business is only rewarding for people who really want to work. If your money-making business is ruining your life, you must take action now. Dont wait for a heart attack or a family catastrophe! You, my friend, must start driving customers away NOW. You must learn to TURN AWAY business! In case you are having a difficult time figuring out how to do that, just follow these simple steps and you should cut your sales volume in NO time!
1. Dont answer your phone. Ever. When people are calling you, ignore them. They might actually want to ask you questions or (heaven forbid) ORDER something. These calls can severely interfere with your TV shows, so unplug the phone and enjoy a little Jerry Springer! This should get rid of those pesky customers fairly easily.
2. Dont return phone calls. Sometimes, those annoying customers will actually go so far as to leave you a message. Who do they think they are, anyway? Whatever you do, do NOT call them back. They might see this as a sign of encouragement and continue to give you business.
3. Dont be pleasant. Who needs niceness, anyway?
4. Dont let the customer win. Customers have the misguided perception that they are always right. We all know that customers are RARELY right and letting them THINK they are right serves no purpose. Prove them wrong.
5. Dont have an attitude of service. Only wimps are in business to serve. Your customers should be serving YOUR needs, not the other way around!
6. Dont advertise. Since you have too many customers, you dont need to advertise. Spending money on getting the word out about your business might only create extra traffic that defeats your purpose!
7. Dont network. The last thing you need is to belong to clubs, organizations and associations. You know enough peopleand you dont like them much to begin with! Networking takes time, energy and (sometimes) money. Stay at home, watch TV and fall asleep on the couch.
8. Dont share your knowledge. Everything you have learned has come through experience and hard work. Whatever you do, do NOT share any of that with other people. Keep everything you have learned to yourself. That way, no one can blame you when they fail!
9. Dont follow up. If someone needs information, has questions, or just wants to talk to you, do NOT follow up with them. Follow-up has a tendency to give the impression that you actually CARE. The last thing you want to do is give people the false idea that you care about them!
10. Lastly, dont give back to your community. Youve earned everything you havetheres no need to feel like you should share any of it with anyone. Your community hasnt built your business, you have! Keep it all for yourself. That will prevent those irritating warm fuzzy feelings that come along from time to time.
If you follow all these steps, you will definitely find your customer traffic decreasing. If you still have some really persistent people that just dont get the message, shut down your business and start a new one from scratch.
Kelly Howard is a wife, mother, and home-based business owner. She and her husband run their Coastal Vacations business from their house and enjoy helping others start their own businesses.
For more details, visit http://www.IReallyAmWorking.com, send Kelly an email at KellyHoward@skydel.net,
or call her at (404) 775-5792.
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