Customer Service Coaching Tip - Love the Customers You Are With Before Seeking New Ones
Posted by admin at 17:37 | Filed In Customer Service Tools
Do you love your current customers? Or, are you always seeking, scouring the earth to find news ones? If this is the case, you are definitely working harder not smarter. Let me explain.
First some critical facts that direct affect the bottom line or what I like to say stuff your piggy bank.
- 5% increase in client retention equals a potential 25% to 100% increase in profits
- Satisfied clients will leave you with a click of the mouse
- Satisfied patrons tell few people
- Dissatisfied buyers tell lots of people
- Loyal customers tell even more people
- Traditional customer service training does not build loyal customers
- Bad attitudes are cited by 68% of those who no longer spend their cold hard cash or swipe their plastic at your business
- Dedicated consumers are more forgiving when mistakes are made than just satisfied ones
- Emotions are the best predictor of developing loyal patrons
Many businesses are so caught up in the first half of the purpose of business that being attracting customers that they fail to maintain or love existing ones. When you take the time to love the clients that you have, you will quickly be able to begin to measure the impact of these relationships. And relationships are the second measurement for business success with profits being the other.
For without relationships can you achieve any profits? Without those dedicated consumers who come back time and time again, will you be in business? So simply speaking, why are you focusing on the wrong end of the horse to speak?
Do you believe that 80% of all business comes from referrals as customer service research suggests? Then referrals are the direct result of all of those existing relationships you have with your current and past patrons. If so, then what plan do you have in place for developing more referrals using this wealth of literally an unpaid sales force that is just at your finger tips (your customer database).
Take this customer service coaching tip to heart: When you love your loyal customers or love the ones you are with, you are on the right path for increasing your bottom line and working a lot smarter instead of harder.
Do you how to build raving fans? Then maybe your executive team needs to walk in your customers shoes and discover the points of connection within your customer service experience.
Are you seeking a motivational speaker for your next conference or sales meeting? Leanne can share her message of Building Raving Fans to Increase Sales with a Click of a Mouse. Give her a call at 219.759.5601
Customer Service Coaching Tip - We Need More Customers Is Simply The Wrong Focus
The need to find more customers is very real. Business change, people change and new buyers of your products and services nee...
Clients are Customers, Too!
Whenever a discussion of growth takes place, the issue of customer service necessarily comes into play. Why? Because, the s...
Customer Service Coaching Tip - You Must Measure Relationships
A great customer experience usually means exceptional customer service. This results in the second of the two measurements f...
Customer Service Tip - 2 Factors Keep Customers Loyal
To build loyal customers demands at least these 2 factors:
Frequent communications or "touches"
Innovation
Some businesses...
Uncommonly Good Customer Service Knows the First & Primary Measure for Business Success
Uncommonly good customer service is when the business knows the first measurement for business success. Unfortunately, this ...
Good Customer Service Coaching Tip - Know Your Points of Potential
Every business has incredible potential within the customer service experience. The actions that you take identify them and ...
Opening a Dollar Store - A Simple and Creative Way to Satisfy Your Customers!
Are you considering opening a dollar store? To stay ahead of the competition it is important to develop methods that allow yo...
Extraordinary Customer Service - Where Does It Begin?
Over seventy years ago, a young journalist by the name of Peter Drucker recognized the power customers and the necessity for ...
Does Your Phone System Deliver Quality Customer Service or Is It a Black Hole?
Quality customer service is recognized as necessary to survive and thrive in business. Yet, many businesses have created bla...
Customer Service Serving Stinging Scorpions with a Smile
There is a story about a man who was traveling in the desert. His travels had been long and the days had been hot. He came up...
Leading Quality Customer Service Departments
These days, customer service departments do more than answer customer questions, take orders, and supply additional informati...
How to Create Exceptional Customer Service By Walking the Path from Sea Level to See Level
The customer experience is all about what your customers see, hear, taste, touch, smell and feel at ground level or sea level...
The State Of Customer Service Today
What is customer service? Ask a few people, and each will have their own opinion on what is good customer service. I have com...
Learning Customer Service
My entire career has revolved around customer service in one way or another. In the beginning stages I was a receptionist an...
What is Your #1 Obligation to Your Retail Customer?
What is your #1 Obligation to your customer? When I ask that question to retailers they generally say, To provide the best se...
How to Achieve Customer Loyalty
You must have heard the phrase "brand loyalty". When a consumer finds that a particular brand is delivering the best products...
Keep Your Best Customers - Gain Repeat Business and Referrals
Make the 20 percent of your customers that matter your priority so that you can develop relationships that generate repeat bu...
Writing the Customer Service Letter that Sells and Rings all the Right Bells
Whenever you hear the words customer service, you think of a person who knows exactly what a customer wants and needs and kn...
Customer Service Training Benefits For Your Company
Customer Service is an important aspect for all businesses as they help retaining customers and build their businesses. Many...
Seven Customer Service Tips to Handle Complaints and Keep Customers Happy
If customers are the lifeblood of businesses, then customer complaints are the antidote to a thriving business. Or, is it? ...