Are You Creating A Lack Of Excellence In Your Business?
Posted by admin at 19:02 | Filed In Customer Service Tools
If you are suffering and losing customers you definitely want to take in the tips in creating an excellent company. These tips wont break the bank, after all they are just for shoe string budgets only.
In creating excellence in your business, isnt about what your office dcor looks like or your address or how new your vehicle is. Its about YOUR CUSTOMERS & EMPLOYEES.
Why isnt everyone using these ideas to create a better company or to have better relationships?
Thats a good question. I dont know.
It doesnt take much time. Each touch point takes some care and attention.
Maybe they think its a hassle!
Here are 11 tips to help you create excellence. By implementing one or two of these ideas youll create an ongoing vibe in your business.
1. Give your customers value-added services ie. if you offer photography services put your customers \r pictures on a CD, so they can use those pictures for other things.
2. Give your customers your respect, be nice to them so you can be their trusted advisor
3. Give your customers a pin to say You are Special, let us serve you, you are important to us. Your \r staff will know too. \r I give out my memorable hearts that have an inspirational message these hearts sit on desks, or \r tables or on the fridge to remind them how special they are and to keep encouraging and inspiring \r them. My hearts are out working Hearts@Work.
4. Send them an order sheet saying For this length of time you have ordered 15 bouquets of flowers\r from us for Secretaries day would you like us to so this again for you? Make a note of any \r changes. This is great if you have a gift basket service, or oil changes or where you have ongoing \r repeat customers who buy from you.
5. Send your customers Thank you cards. \r I sent out hand-written letters to all the people I knew and thanked them for their acts of kindness \r they have shared with people in the past year. Many people called back to Thank me for honoring \r them.
6. Send your customers a PR card to say Thank you and by the way we are giving our employees the \r opportunity to commit acts of Love & Kindness through volunteerism on February 14 would you \r like to join us? \r This is what Crt-tanka did.
Why would you apply these shoe string benefits? Only, if you are losing employees and customers and you are truly interested in creating an excellent company. When you have happier customers you will enjoy longer term relationships that will grow with you and your business.
7. Hold a Golf Tournament just as a guest appreciation.
8. Throw a NICE party for youre your Nice guests and employees This is what Gary Shuchat in \r Toronto did. Welcome to the 1st NICE Party.
9. Create an internal and external newsletter and brag about your employees and your guests.
10. Ask your customers and employees how you could support them this is not another survey \r questionnaire so you can ask questions and not do anything about. Its really about getting to know \r them better in the good times and the bad.
11. Ask your customers and employees how they would like to be treated.
Your business is all about your Customers. When you create excellence in your business everyone is happier, more productive and of course you make more money.
Imagine having a company creating excellence everyday. Want to stand out from the crowd Just Call us!
Written by Mari-Lyn Hudson of Heart@Work Marketing she can be reached at 866-667-0166 or info(at) http://www.heartatworkonline.org Mari-Lyn is also known as the Mastermind Queen. She provides marketing services and coaching.
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